Travu
Support
We're here to help before, during, and after your trip. Most questions can be answered in a couple of minutes.
Manage a booking
To view, change, or cancel a reservation, open Track a booking with your confirmation reference, or sign in and go to My trips. There you can download e-tickets and vouchers and review your itinerary.
Common topics
- Changes & cancellations — options depend on the airline, property, or rental terms shown at booking.
- Refunds — see Refund basics for timelines and how refunds are issued.
- Payments — we accept major cards; your statement shows the charge from Travu or the travel provider.
- Travel documents — passport, visa, and ID guidance is on our Travel documents page.
- Rewards — questions about points and tiers? See OneToken.
Contact us
Still need a hand? Email support@travunow.com with your confirmation reference and we'll get back to you. For urgent issues within 24 hours of travel, include “URGENT” in the subject line so we can prioritise.
Questions? Visit Support or email hello@travunow.com.